Commerce & Services Luxembourg

Local Networks

Cactus: The largest Luxembourgish chain, including hypermarkets, supermarkets, and minimarkets. Known for high quality products and a wide range of local and organic goods. The main hypermarket is located in La Belle Étoile shopping center in Bertrange.

International Chains

Auchan: A French hypermarket chain with a wide range of food and non-food products. A large store is located in the Kirchberg Shopping Center.

Delhaize: A Belgian supermarket chain offering a variety of food products and everyday essentials. Delhaize stores can be found throughout the country.

Cora: A Belgian hypermarket chain with a wide assortment of products. Cora hypermarkets are located in Bertrange and Foetz.

Lidl and Aldi: German discounters offering products at lower prices. These stores are widespread throughout the country.

Specialized and Ethnic Stores

Luxembourg also has many specialized stores offering organic products, as well as goods from various countries, allowing immigrants to find familiar products.

International Marketplaces

Amazon: An American e-commerce giant offering a wide range of products, including books, electronics, clothing, and much more. Delivery to Luxembourg is made from European warehouses.

eBay: A global platform for buying and selling new and used items in various categories. Many sellers offer delivery to Luxembourg.

Etsy: An international marketplace specializing in handmade goods, vintage items, and craft supplies. Many sellers deliver to Luxembourg.

European Online Stores

Zalando: A German online store specializing in fashion clothing, shoes, and cosmetics. Offers a wide range of products with delivery to Luxembourg.

OTTO: A major German marketplace offering products in various categories, including clothing, household appliances, and furniture. Delivery to Luxembourg is available.

Cdiscount: A French online store specializing in electronics, household appliances, furniture, and other goods. Delivers to Luxembourg.

Conforama: The second-largest retail network for home furniture in Europe. The marketplace has been open since 2016 and offers a wide range of home goods with delivery to Luxembourg.

La Redoute: A French online store offering furniture, clothing, shoes, textiles, and home decor items. Delivery to Luxembourg is available.

Asos: A British online store for fashion clothing and cosmetics, offering men's and women's designer clothing with delivery to Luxembourg.

Allegro: A Polish marketplace with a wide range of products, including clothing, shoes, children's goods, tourism and sports products, beauty and health items. Many sellers offer delivery to Luxembourg.

Local Online Stores

Letzshop: A Luxembourgish platform that brings together various local stores and offers a wide range of products, including electronics, clothing, and food, with delivery throughout the country.

Electronic-Shop: A local online store specializing in electronics, offering a diverse selection of products with delivery throughout Luxembourg.

Hifi International: One of the largest electronics store networks in Luxembourg, offering a wide selection of products through its online store with delivery across the country.

Specialized Online Stores

Naturata: A Luxembourgish online store specializing in organic food products and goods for a healthy lifestyle, with delivery throughout the country.

Oliviers & Co: A store offering Mediterranean products, including olive oil and delicacies, with the possibility of online ordering and delivery in Luxembourg.

POST Luxembourg: Postal services in Luxembourg are provided by the state corporation POST Luxembourg, which, in addition to traditional mail, offers telecommunication and financial services. POST Luxembourg actively implements digital technologies, offering customers online shipment tracking and mobile apps for managing postal services.

DHL Express: An international company offering express delivery of documents, parcels, and freight worldwide.

FedEx: One of the world's leading courier services, offering express delivery and logistics services.

UPS: An American courier company specializing in document and cargo delivery.

DPD: A European courier service providing parcel and cargo delivery services across Europe.

GLS: A courier company specializing in parcel and cargo delivery in Europe.

TNT: An international courier service offering express delivery and logistics services.

Chronopost: A French courier company specializing in the express delivery of documents and parcels.

Hermes: A German courier service providing parcel and cargo delivery services.

In Luxembourg, telecommunications services – television, internet, and phone – are provided by both state-owned and private companies. The main providers are POST Luxembourg, Tango, Orange, and Eltrona. Each offers various service packages, including TV, internet, and phone, tailored to customer needs.

POST Luxembourg: The largest state-owned provider offering comprehensive service packages. For example, for 60 euros per month, they offer internet speeds of 20 Mbps and 55 television channels. Contracts usually last for a year.

Tango: The second-largest operator offering mobile communication, internet, and television services. Rates start at 10 euros per month, including no-obligation options where payment is based on actual usage. Tango also offers packages with high-speed internet and a large number of TV channels.

Orange: An international operator providing mobile communication, internet, and television services. Rates start at 15 euros per month for SIM cards and 20 euros for a phone with a mandatory annual contract. Orange offers various packages tailored to client needs.

Eltrona: A local provider specializing in cable television and internet services. Eltrona offers various packages, including digital television with a wide selection of channels and high-speed internet.

Service Features

Package deals: Many providers offer combined packages that include internet, television, and telephone services, which can save on overall service costs.

Internet speed: Various connection technologies are available, including ADSL and fiber optics. Internet speed depends on the chosen tariff and location. In the capital and major cities, speeds are higher than in rural areas.

Television: Both cable and satellite television are available. The choice between them depends on user preferences and technical possibilities at the place of residence. Cable television is easier to install, while satellite requires antenna installation and permissions.

Mobile communication: Providers offer various tariff plans, including prepaid SIM cards and contracts with obligations. When choosing a tariff, it's important to consider internet traffic, calls, and SMS needs, as well as planned trips within the Eurozone.

Practical tips for immigrants:

- To conclude a contract, you usually need to provide an identity document, proof of residence, and, in some cases, bank details.

- Check the network coverage quality in your area, especially if you live in a rural area where quality can vary.

- Confirm with the provider whether your tariff applies throughout the EU without additional conditions.

Supermarket product delivery

Auchan Drive: A service allowing you to order food online with subsequent pickup or home delivery. The minimum order amount for free delivery depends on the store's policy.

Meal kit delivery services

HelloFresh: Provides weekly kits of ingredients with recipes, simplifying the process of cooking a variety of meals at home.

Foodbox: Offers food kits from local producers with recipes updated weekly.

Ready meal delivery aggregators

Takeaway.com: A large platform bringing together numerous restaurants and kitchens, offering the possibility to order ready meals for home delivery.

Foostix: A local food delivery service offering a wide selection of restaurants and cuisines for ordering.

Livraison.lu: Another popular aggregator providing delivery services of ready meals from various restaurants.

Features and recommendations:

Ethnic shops: Luxembourg features many ethnic stores offering specific products from different world cuisines. Many of them operate both offline and online, ensuring convenience in ordering and delivery.

Bio stores: For healthy eating enthusiasts, stores specializing in organic products such as Naturata and Ouni are available. They offer both offline shopping and delivery services.

In Luxembourg, the operating hours of shops and services can vary depending on the type of establishment and its location. However, there are general trends that can help guide the schedule of various institutions.

Regular operating hours

Weekdays (Monday – Friday): Most shops open between 8:00 and 9:00 AM and operate until 6:00–6:30 PM. Some supermarkets and shopping centers may be open until 8:00 or 9:00 PM.

Saturday: Shops are usually open from 8:00 or 9:00 AM to 6:00 PM. In some cases, shopping centers and supermarkets may operate longer.

Sunday: Most shops are closed. However, some supermarkets and small grocery stores may be open in the first half of the day, usually until 1:00 PM.

Features

Lunch break: Some small shops, especially in small towns and villages, may close for a lunch break, usually from 12:00 to 2:00 PM.

Monday morning: Some stores may open later than usual or remain closed in the first half of the day on Mondays.

Public holidays: On official holidays, most shops and services are closed. It is recommended to check the schedule in advance on such days.

Shopping centers

Large shopping centers like La Belle Étoile, Cloche d'Or, and Kirchberg Shopping Center typically have longer operating hours, often opening at 9:00 AM and closing at 8:00 or 9:00 PM. However, they are generally closed or operate limited hours on Sundays.

Restaurants and cafes

Restaurants and cafes are usually open from 11:00 AM to 11:00 PM, but this can vary. Many establishments are closed on Mondays. On Sundays, some restaurants may be closed or operate on a reduced schedule.

Services and institutions

Banks: Typically, they operate from Monday to Friday from 9:00 AM to 5:00 PM. Some branches may close for a lunch break.

Post office: Post offices are usually open from Monday to Friday, 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 12:00 PM. They are closed on Sundays.

Recommendations

- Opening hours may vary depending on the specific store or service. It is recommended to check the schedule in advance on official websites or by phone.

- Given the limited hours on Sundays and public holidays, plan your shopping and errands in advance to avoid inconveniences.

Local brands

Villeroy & Boch: Founded in 1748, this company specializes in the manufacture of high-quality porcelain and ceramics. Villeroy & Boch products are known for their refined design and are widely available in local stores.

Luxlait: The largest dairy product manufacturer in Luxembourg, offering a wide range of milk, yogurts, and cheeses available in supermarkets across the country.

Caves Bernard-Massard: A leading producer of sparkling wines in Luxembourg, known for its high-quality beverages, which can be found in specialized wine shops and restaurants.

International brands

In Luxembourg's capital and major cities, boutiques of many well-known global brands are represented, especially in the Oberstadt and Unterstadt areas. On streets like Grand Rue, you can find stores of the following brands:

Louis Vuitton: A French fashion house offering luxury bags, accessories, and clothing.

Hermès: Known for its iconic handbags, silk scarves, and other luxury items.

Cartier: A French jeweler and watchmaker offering exclusive jewelry and watches.

Chanel: The legendary brand offering clothing, accessories, perfume, and cosmetics.

Gucci: An Italian brand known for its fashionable collections of clothing and accessories.

Zara: A Spanish clothing brand offering fashionable and affordable collections.

H&M: A Swedish retailer offering a wide range of clothing and accessories for the whole family.

IKEA: A Swedish company specializing in the sale of furniture and home goods.

Shopping Centers

La Belle Étoile: One of the largest shopping centers in Luxembourg, featuring both local and international brands, including clothing, footwear, accessories, and home goods stores.

Auchan Kirchberg: A shopping center offering a wide selection of stores, including a supermarket and boutiques of well-known brands.

Thus, Luxembourg offers diverse shopping opportunities, combining local traditions with the presence of leading international brands, making it an attractive destination for shopping enthusiasts.

Luxembourg, at the crossroads of different cultures, has unique features in terms of shopping etiquette and culture.

Customer Service

Luxembourgers value politeness and respectful attitude. When entering a store or boutique, it is customary to greet the salesperson with the phrase "Bonjour" (Good day) or "Moien" in Luxembourgish. When leaving, one should say goodbye with "Au revoir" (Goodbye).

Queues and Personal Space:

In public places such as store checkouts or public transport stops, it is customary to maintain order in queues and respect the personal space of others. You should stand at a reasonable distance from the person in front of you and avoid jostling.

Payment and Tips

Most stores and restaurants accept both cash and cards. Tips in restaurants usually amount to 5–10% of the bill and are not mandatory but appreciated for good service.

Bags and Ecology

In Luxembourg, a lot of attention is paid to ecology. Many stores charge for plastic bags or do not provide them at all. It is recommended to bring reusable shopping bags.

Seasonal Sales

Summer and winter sales provide a great opportunity to purchase goods with significant discounts. However, during these periods, stores may be busier, and some popular items sell out quickly.

Gifts and Souvenirs

Luxembourgers appreciate practical and symbolic gifts. Even in affluent families, items like socks or small statuettes can be given for anniversaries, and this is considered normal. When choosing souvenirs, it is recommended to pay attention to local products such as chocolate, wine, or ceramic items.

Holidays

On official holidays, most stores and services are closed. It is recommended to plan your shopping in advance and check store hours for these days.

Winter Sale Season

Period: Traditionally starts in early January and lasts about four weeks.

Summer Sale Season

Period: Usually starts at the end of June and continues until the end of July.

Features of Sale Periods

Regulation: The sale periods in Luxembourg are regulated by the state. During these times, stores must clearly indicate reduced prices, comparing them to regular prices. The use of the terms "sale" or "soldes" outside official sale periods is prohibited.

Guarantees and Returns: The guarantee on items purchased during sales remains standard – 2 years, if the item was not defective at the time of purchase. Returns or exchanges are possible if a defect is found, unless it was previously disclosed to the buyer.

Additional Sales and Discounts

Black Friday: In recent years, "Black Friday" has gained popularity in Luxembourg and usually takes place at the end of November. On this day, many stores offer significant discounts.

Christmas Sales: Although official winter sales start after Christmas, some stores may offer holiday discounts in December.

Recommendations for Shoppers

Outside sale seasons, you can visit outlets where branded items are sold at discounts year-round. For example, McArthurGlen Outlet in Messancy, Belgium, near Luxembourg, offers goods with discounts of up to 70%.

In Luxembourg, there is a comprehensive waste management system aimed at the efficient disposal and recycling of household waste. The main aspects of this system include separate waste collection, recycling of secondary materials, and compliance with environmental standards.

Separate Waste Collection

Residents of Luxembourg are required to sort waste into the following categories:

Paper and Cardboard: Collected separately and sent for recycling.

Glass: Separated by colors (clear, green, brown) and deposited in special containers.

Plastic and Metal: Packaging materials made of plastic and metal are collected together and sent for recycling.

Bio-waste: Food scraps and garden waste are composted or collected for specialized processing.

Mixed Waste: Non-recyclable materials are collected separately and disposed of accordingly.

For each waste category, special containers are provided and conveniently located throughout the city. The waste collection schedule is established by municipal authorities, and residents are informed about it through official municipal websites or local town halls.

Legislative Initiatives:

In 2022, a law came into force in Luxembourg aimed at reducing the amount of waste and increasing recycling levels. Key measures include:

- Ban on Free Plastic Bags: Supermarkets have stopped providing free plastic bags, encouraging the use of reusable bags or alternative packaging.

- Restriction on Advertising Flyers: A ban is imposed on placing flyers in mailboxes without the recipient's consent, reducing the volume of paper waste.

Recycling Centers:

In each municipality, recycling centers operate where residents can drop off:

- Electronic Waste: Old household appliances, computers, and other electronic devices.

- Hazardous Waste: Batteries, chemicals, paints, and other materials requiring special disposal.

- Bulky Items: Furniture, building materials, and other large objects.

Information on the location and opening hours of these centers is available on local municipal websites or in town halls.